Shipping Policy
At Chroma-dxb, we ensure a smooth and timely delivery of your orders. Please read our shipping policy for important details regarding processing times, shipping rates, and delivery.
1. Order Processing
- All orders are processed within 2-3 days may vary to the location.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Rates & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | [X-Y] business days | [Price] |
| Express Shipping | [X-Y] business days | [Price] |
| International Shipping | [X-Y] business days | [Price] |
(Delivery times may vary based on location, customs processing, and courier service.)
3. International Shipping
- We offer international shipping to selected countries.
- Customers are responsible for any customs duties, taxes, or import fees.
- Delivery times may vary based on destination and customs processing.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or through the courier’s tracking portal.
5. Delays & Issues
- Chroma-dxb is not responsible for delays caused by customs, natural disasters, or courier service disruptions.
- If your package is lost or delayed, please contact us at support@chroma-dxb.com, and we’ll assist you in resolving the issue.
6. Address & Delivery Issues
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
7. Contact Us
For any shipping-related inquiries, feel free to contact us at support@chroma-dxb.com.
